Effective March 2025

Upon purchase of any of our products and/or by visiting our website, you thereby engage in our “Service” and agree to be bound by the following terms and conditions (hereinafter “Terms & Conditions”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. The Terms & Conditions detailed below apply to all customers and users, including and without limitation, users who are browsers, vendors, customers, merchants, and/or content contributors. 

Please read the following Terms & Conditions carefully before accessing and/or using our website. If you do not agree to all the terms and conditions set forth under this agreement, then you may not access the website, nor use any Services described herein. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

We reserve the right, at our sole discretion, to update, change, and/or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for any such changes. Your continued use of, or access to, our website, or the Service following the posting of any changes to these Terms & Conditions, constitutes your acceptance of those changes. 

GENERAL CONDITIONS: We reserve the right to refuse Service to anyone, for any reason, at any time. 

You understand that your content (not including credit card information), may be transferred, unencrypted, and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer across networks. 

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without first obtaining expressed written permission by Napa Home & Garden.

All Web Materials remain the property of Napa Home and Garden. Napa may grant permission by item or by collection; such approvals will be reviewed regularly and in the order in which they were received. To request approval, please submit URL links to dropship@napahomeandgarden.com for all applicable websites that use Napa Home and Garden’s products, images, logos, etc.

$750 MINIMUM ORDER FOR NEW CUSTOMERS. For first-time customers, $750 is the mandatory minimum opening order. Minimum order in Canada is $1,200 USD. We are a wholesale company selling “to the trade.” It is required that you supply Napa with a copy of your Sales & Use Tax Certificate and that you complete our New Account Application. Call 1-888-893-2323 to receive an application.

$500 REORDER MINIMUM FOR EXISTING CUSTOMERS. For existing customers, $500 is the reorder minimum. Requests for below minimum orders will be accepted only when paid by credit card. A “below minimum” fee of $30 applies to all orders below $500 or back orders below $200. Actual freight charges apply.  

BACKORDERS: Backorders below $200 will be cancelled unless otherwise requested by customer in which case, actual freight charges apply plus a $30 handling fee.

PHONE ORDERS: Written confirmation (via email or fax) by the customer is required on all phone orders to verify the order information is correct so that the order can be processed.

PALLET CHARGE: $10 single pallet, $18 double pallet.

California Compliance charge: $20

ASSESSORIAL DELIVERY FEES: When applicable, the truckline will charge for the shipping services listed below and Napa will invoice you separately for these charges. If you advise Napa when placing your order that you require additional shipping services, Napa will prepay and include charges on your original invoice. If you do not advise us and you use these services, an invoice for these services will be sent at a later date and will not be included with your original invoice.

• APPOINTMENT DELIVERY: $25 charge when driver must deliver at a specific time.

• INSIDE DELIVERY: $60 charge when driver must bring shipment inside any structure.

• LIFT GATE DELIVERY: $50 charge when no loading dock is available and a lift is required to remove pallet from truck.

• RESIDENTIAL DELIVERY: $60 charge.

• HIGH-COST DELIVERY: $85 charge for delivery to construction site, farm, when a ferry is required, or any other limited-access delivery.

• RECONSIGNMENT/REDELIVERY: $90 charge when no one is available to accept delivery during normal business hours or customer requests shipment to be sent to another location.

TERMS: We accept VISA, MasterCard, American Express and Discover. Credit card orders are pre-authorized for the entire order amount plus approximately 25% freight when the order is released to the warehouse. The credit card is billed only on the day of shipment and only for products shipped. Net 30 payment terms are available upon credit approval. Payment on Net 30 invoices must be made by ACH or check and mailed to Napa Home & Garden, 819 Bluecrab Road, Newport News, VA 23606-4220. Payment is due within 30 days of Napa’s ship date. We do not ship COD orders. A convenience fee of up to 2.5% will be applied to term invoices paid by credit card to offset processing fees. This fee applies exclusively to invoices with payment terms and will be itemized separately on your receipt. A monthly late charge of up to 1.5% will be applied to invoices paid after the due date. Both charges will be limited to applicable state laws. 

FUND PREAUTHORIZATION: When orders are prepared for shipment, we preauthorize funds on the card provided for the order amount plus 25% for shipping. If using a debit card, this preauthorization may put a temporary hold on your funds. Please advise customer service when placing your order that you will be paying by debit card. If desired, we can charge your card as a prepayment instead of preauthorizing the funds.

INTERNATIONAL TERMS: International orders must be paid by credit card or wire transfer in US currency prior to shipping. 

DISCOUNTS: FAILURE TO PAY IN FULL WITHIN THE TERMS OF AN INVOICE WILL RESULT IN THE LOSS OF ANY AND ALL DISCOUNTS. A REVISED INVOICE WILL BE ISSUED AT THE FULL PRICE.  

RUSH SERVICE: We understand you may have situations that require expedited service. We can ship out your order quicker than normal turnaround for an upcharge of $75 on an order up to $750. For orders above $750, the upcharge is 10% of the order value. Expedited service does not include time to process credit or the travel time to you. We will do our best to meet your request but it is not guaranteed. Please phone Customer Service to request Rush Service.

PRICES: All prices are wholesale and are coded in our catalogs within the item number so you may show our catalog to your customers. The price is listed after the forward slash (/). Example: AB123CD/0015 = $15. Prices are subject to change without prior notice. 

RETURN CHECK FEE: $25

SHIPPING: FOB Newport News, VA 23608

REFUSED SHIPMENTS: All refused shipments are subject to a 20% restocking charge and freight charges both ways.

ORDER CANCELLATION: Orders are not considered cancelled unless we receive written notice ten (10) business days prior to ship date.

RETURNING MERCHANDISE: Contact Napa Customer Service at 1-888-893-2323 before returning merchandise to our Distribution Center. You MUST advise Napa within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to the sender. Returned merchandise will be subject to a 20% restocking fee and freight charges both ways.

LIMITED WARRANTY: Napa Home & Garden warrants its products for one year against defects in materials and workmanship.

HANDCRAFTED PRODUCTS: Will vary in size and color. All dimensions are length (or longest part) x width x height.

ACCOUNT PAYMENTS: Napa Home & Garden customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid according to the credit terms on our invoices or, if none appear, according to terms of Net 30. Accounts not paid within agreed terms are subject to 1.5% per month interest but in no event shall the interest charged exceed the maximum rate allowed by applicable state law. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Napa Home & Garden, in the collection of amounts due. In the event a suit is filed to enforce payment, it is agreed the venue will be Newport News, VA. Also, Napa Home & Garden shall have the right to withhold further deliveries and/or sales to the Customer(s) until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer(s) in such event. 

All prices in Napa Home & Garden catalogs, websites, promotional materials, or quoted by Napa sales team members are listed as wholesale, for each item, and are subject to change without prior notice. Napa reserves the right to adjust prices or administer surcharges at any time due to changes in global or domestic economic factors including, but not limited to, import tariffs and duties, freight, and price increases incurred from our supply chain. 

THIRD-PARTY SALES: The Purchaser agrees not to list, market, or resell any Products acquired under this Agreement on third-party marketplace platforms, including but not limited to Amazon, Wayfair, Overstock, eBay, or comparable websites and/or online services. This restriction applies to all forms of direct and indirect sales through such platforms. Any violation of this clause may result in immediate termination of this Agreement and/or legal remedies, including but not limited to injunctive relief and monetary damages.

THIRD-PARTY LINKS: Certain content, products, and Services available via our Service may include materials from third-parties. Third-party links on our site may direct you to third-party websites that are not affiliated with Napa Home & Garden. We are not responsible for examining, evaluating, nor advising as to the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties obtained from visiting our site first.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party’s policies and practices to ensure you understand them before you engage in any transaction on any third-party site. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and/or their authorized representative.

ONLINE STORE TERMS: By agreeing to the Terms of Service, you hereby represent that you are at least the age of majority in your state or province of residence, and by doing so, you have given consent to allow any of your minor dependents to access and use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws. You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms described and detailed herein will result in an immediate termination of your Services. 

All prices are subject to change and orders may be subject to additional fees and surcharges. Customers will be informed in writing of changes to the product price prior to fulfillment and may cancel the order up to two weeks prior to shipment of the goods. Terms and conditions are subject to change without notice. Not liable for printing errors or omissions. Napa Home & Garden is a registered trademark.