Terms and Conditions
To contact us please call our Customer Service Center Monday - Friday 9:00 a.m. - 6:00 p.m. EST at 888-893-2323 or fax 770-255-2525. We are happy to help you.
Effective June 2015
FIRST-TIME CUSTOMERS: We are a wholesale company selling “to the trade” only. It is required that you supply Napa with a copy of your Sales & Use Tax Certificate and that you complete our New Account Application. Call 1-888-893-2323 to receive an application.
MINIMUM ORDER & REORDER: $350.
For first-time customers, $350 order is mandatory, no exceptions. Minimum order in Canada is $1,000 USD. Requests for below minimum orders will be accepted only when paid by credit card. A “below minimum” fee of $20.00 applies to all orders below $350 or back orders below $150, and actual freight charges apply.
BACKORDERS: Backorders below $150 will be cancelled unless otherwise requested by customer in which case, actual freight charges apply plus a $20.00 handling fee.
RETURNS: Will be subject to a 20% restocking fee.
RESIDENTIAL DELIVERIES: Will incur additional charges and may be invoiced separately. Residential addresses will incur a nominal fee for those already noted as such and failure of advance notice of residential address may result in additional services and fees, see Assessorial Services.
PALLET CHARGE: $7.00 single pallet, $14 double pallet, $21 triple pallet.
TERMS: We accept VISA, MasterCard, American Express and Discover. Credit card orders are billed only on the day of shipment and only for products shipped. Net 30 payment terms are available upon credit approval. Payment on Net 30 invoices must be made by check and mailed to Napa Home & Garden, 819 Bluecrab Road, Newport News, VA 23606-4220. Payment is due within 30 days of Napa’s ship date. We do not ship COD orders.
INTERNATIONAL TERMS: International orders must be paid by credit card or wire transfer in US currency prior to shipping.
DISCOUNTS: FAILURE TO PAY IN FULL WITHIN THE TERMS OF AN INVOICE WILL RESULT IN THE LOSS OF ANY AND ALL DISCOUNTS. A REVISED INVOICE WILL BE ISSUED AT THE FULL PRICE.
RUSH SERVICE: We understand you may have situations that require expedited service; therefore, we offer a Rush Service. We can ship your order within 3 business days for a $25.00 upcharge. This does not include time to process credit or the travel time to you. We will do our best to meet your request but it is not guaranteed. Please phone Customer Service to request Rush Service.
PRICES: All prices are wholesale and are coded in our catalogs within the item number so you may show our catalog to your customers. The price is listed after the forward slash (/). Example: AB123CD/0015 = $15
Prices are subject to change without prior notice.
RETURN CHECK FEE: $25.00
SHIPPING: FOB Hampton, VA 23666-5033
RE-CONSIGNED OR REFUSED SHIPMENTS: The customer is responsible for all additional freight charges on Re-consigned Shipments. All refused shipments are subject to a 20% restocking charge and freight charges both ways.
ORDER CANCELLATION: Orders are not considered cancelled unless we receive written notice ten (10) business days prior
to ship date.
RETURNING MERCHANDISE: Contact our Customer Service Center before returning merchandise to our Distribution Center. You MUST call within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to the sender. Returned merchandise may be subject to a 20% restocking fee and freight charges both ways.
LIMITED WARRANTY: Napa Home & Garden warrants its products for one year against defects in materials and workmanship.
HANDCRAFTED PRODUCTS: Will vary in size and color. Dimensions listed are length (or longest part) x width x height. Ornament dimensions represent the diameter measure, unless specified with the letter “H” for height.
ACCOUNT PAYMENTS: Napa Home & Garden customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid according to the credit terms on our invoices or, if none appear, according to terms of Net 30. Payments not made by said date or earlier, shall render the account delinquent, and interest shall be charged at the rate of 2% per month or 24% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Napa Home & Garden, in the collection of amounts due. In the event suit is filed to enforce payment, it is agreed the venue will be Newport News, VA. Also, Napa Home & Garden shall have the right to withhold further deliveries and/or sales to the Customer(s) until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer(s) in such event.
Terms and conditions are subject to change without notice. Not liable for printing errors or omissions. Napa Home & Garden is a registered trademark.
THINGS YOU SHOULD KNOW WHEN PLACING A HOLIDAY ORDER:
• Holiday items are designated with an item number beginning with the letter “Z”
• Holiday items start shipping August 15 or later and any Napa order that includes holiday items must have a ship date of August 15 or later
• Holiday orders (may include home/garden/floral) of $1500 or more, placed before March 15 and with delivery of August 15 or later will receive December 15 dating upon credit approval